Customer Service Trainer

for a fast-paced wholesale operation. Design, deliver, and continuously improve training programs that prepare customer service teams to manage high-volume inquiries with accuracy and strong service quality. Partner with leadership to review performance data, uncover skill gaps, and create targeted learning solutions including workshops, job aids, and system training. Key duties Build and refine training content aligned to customer service standards and performance goalsDeliver hands-on training and coach teams to improve accuracy and service qualityAnalyze performance metrics to identify gaps and drive training prioritiesDevelop job aids, workshops, and system-focused materialsCollaborate with leadership to support continuous improvement Qualifications & Skills Proven experience training or coaching customer service teamsStrong data-driven mindset for identifying and addressing skill gapsExcellent communication and facilitation skillsAbility to create practical training resources and system trainingComfort working in a structured, performance-driven environment