Customer Service & Support Representative - Building Products

About the role

The Service & Support Representative plays a crucial role in delivering exceptional customer service and supporting business objectives. This position serves as a primary point of contact for customers, managing orders, resolving issues, and providing product guidance. Additionally, it involves supporting customer engagement initiatives through outbound pool calls to inactive or unassigned accounts.

Responsibilities

• Deliver a consistent, high-quality customer service experience
• Respond to customer needs accurately, thoroughly, and in a timely manner
• Develop and maintain a working knowledge of products, services, and delivery capabilities
• Accurately enter customer orders and ensure proper documentation
• Field and resolve customer questions, concerns, and issues professionally
• Support customer engagement initiatives through outbound pool calls to accounts, as needed
• Utilize consultative communication to identify customer needs and recommend appropriate products or solutions when applicable
• Establish, develop, and maintain positive customer relationships
• Operate in a safe manner and comply with all company safety policies and procedures
• Support Supply Center goals related to customer service, safety, and operational excellence
• Perform additional duties as assigned by the Branch Manager in support of overall business objectives, including outbound pool account sales calls to generate new business for the Supply Center

Requirements

• Strong customer service and interpersonal skills
• Ability to multi-task and prioritize in a fast-paced environment
• Organized and detail-oriented with effective time management skills
• Professional, composed, and service-oriented under pressure
• Clear written, verbal, and listening communication skills
• Comfortable engaging customers by phone
• Self-motivated with a positive attitude
• Ability to learn and adapt to new technology and systems

Skills

• High School diploma, GED required
• College degree preferred
• 2-5 years of experience in a retail, wholesale, or customer-facing environment with demonstrated success working with customers
• PREFERRED: Experience with a CRM, preferably Salesforce
• Experience with Microsoft Excel, Office, and Outlook
• General knowledge of the building materials industry preferred, but not required

About Us

Join Alside, a leading exterior building products distribution business serving residential and commercial remodeling and new construction markets. We strive to provide high-quality windows, siding, metals, and other essential building products to contractors, remodelers, builders, and architects. Headquartered in Atlanta, Georgia, Alside operates more than 100 supply centers across the U.S. and is owned by Associated Materials, LLC. Associated Materials, LLC, provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, ancestry, age, disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance. We also make reasonable accommodations for disabled employees and applicants, as required by law.

Additional Information

The actual wage offered to the successful candidate will be based on multiple factors, including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal pay parity. Compensation decisions are dependent upon the facts and circumstances of each position and candidate. Click to learn more about benefits. The pay range for this opening is $26-$27 an hour. Strong consideration given to bilingual candidates!