Customer Service And Sales Support Representative

Responsibilities

• Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues
• Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs
• Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic
• Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development

Requirements

• Bachelor’s degree or equivalent
• 1-2 years proven experience in supporting client success
• Excellent written and verbal communication skills
• Ability to address complaints and issues with effective solutions and a positive attitude
• Passion for delighting customers with above and beyond service
• Excellent time-management and prioritization skills
• Familiarity with CRM system

Benefits

Our employees enjoy a work culture that promotes fun and engaging atmosphere. We are a virtual company so we service the greater New Jersey area and some things are also in person.

Schedule

Candidates must have a vehicle and be available to work Monday to Friday 8AM - 5PM.