Customer and Sales Support Representative

Responsibilities

• Process high-volume customer sales orders through Electronic Data Interchange (EDI) transmissions, Optical Character Recognition (OCR) mapping, Enterprise Resource Planning (ERP) system entry, and customer portals.
• Monitor and resolve daily EDI issues (orders, Advance Shipping Notices [ASN], packing lists, invoices) to ensure accurate and timely transmission.
• Set up and activate new customer accounts/locations for EDI transactions; assist with EDI testing as needed.
• Ensure compliance with customer EDI requirements to minimize fines and maintain strong service performance.
• Collaborate with Sales, Operations, and Transportation teams to communicate order status, resolve issues, and support large projects.
• Adhere to all policies, procedures and instructions as defined in our Quality Management System (QMS), Employee Handbook, Health and Safety manual, or any other instruction issued by the company.

Qualifications

• A high school diploma or the equivalent plus a minimum of two years plus related experience and/or training.
• Strong ability to work with a personal computer in a Windows environment.
• Proficiency in Word, Excel, Outlook, and PowerPoint.

Pay and Benefits

• Earn a competitive hourly wage ranging up to $23.00 per hour, depending on your experience and qualifications.
• FREE MEDICAL INSURANCE for our employees or the option of a highly competitive medical plan with minimal monthly employee contributions.
• 17 Days of paid, sick and vacation time annually (days are prorated in year one).
• 401K retirement with up to 6% matching program.
• Excellent dental, vision programs, flex spending accounts, employer paid life insurance and free tele-med physician services.
• Variety of other company employee-centric perks initiatives; tuition reimbursement programs, discounted home/auto insurance programs, supplemental life insurance, and more.

Equal Opportunity Employer

MAPEI Corporation is an equal opportunity employer – Minority/Female/Disability/Veteran (M/F/D/V).