Customer Service/Sales Support Representative

Responsibilities

• Answer inbound telephone calls and emails from our customers, vendors, and sales.
• Facilitate the onboarding process for new construction rental accounts.
• Add, update, and cancel services for our existing commercial customer base.
• Resolve customer and vendor issues in a timely manner by thinking outside the box.
• Complete bids for new and existing jobs locations for our sales team.
• Validate all items on the daily schedule have been completed.
• Identify and escalate priority issues.
• Work with the management to stay updated on product knowledge and changes in company policies.
• Work closely with your counterparts within operations and other departments.
• Daily point of contact (during office hours) for a book of predetermined accounts.
• Work in tandem with management and previous reps to secure resigns or inform customers of contractual increases.

Requirements

• Good articulation and pronunciation, friendly and outgoing phone voice
• Effective communicator
• Excellent verbal and written skills
• Great attention to detail
• Requires basic computer skills (typing, and navigating programs/screens entering data and processing information)
• Ability to thrive in a fast pace, team-oriented environment

Skills

• Customer service focused
• Adaptable
• Energetic
• Multi-tasking
• Loves solving problems
• Thrives in a fast-paced environment

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Pay

$40,000.00 - $45,000.00 per year

Schedule

8 hour shift

Day shift

Monday to Friday