Sales Support / Customer Service Representative

Job Summary

The Sales Support / Customer Service Representative will handle day-to-day customer issues including returns, missing products, missed deliveries, wrong materials, and sales errors.

Job Duties

• Establish strong working relationships with employees and customers to exceed customer expectations
• Resolve product or service problems by clarifying complaints, determining root causes, explaining solutions, expediting corrections, and following up
• Process customer adjustments - create paperwork for returns and process credits
• Dispatch for drivers; obtain contact information and correct wrong addresses when needed
• Contact drivers for Estimated Time of Arrival (ETA) for customers
• Handle Return Authorizations with Vendors
• Access daily delivery manifests
• Maintain the hot list; communicate between departments
• Make changes to redeliver for wrong addresses or reschedule deliveries
• Manage missed deliveries - enter Error Reports and communicate to the branch needing to redeliver

Requirements

• Demonstrate strong ability to work in a fast-paced, high-pressure environment
• Show excellent computer skills and capability to operate NEFCO's Enterprise Resource Planning (ERP), Eclipse, and Microsoft Office Suite
• Display excellent verbal and written communication skills
• Show strong customer service skills
• Maintain excellent regular attendance and punctuality to ensure timely responses to customers
• Pay close attention to detail and work accurately with a sense of urgency and integrity
• A degree is preferred (industry experience may be considered in lieu of a degree)
• Have 3-5 years of work experience, preferably in construction supply sales
• This is a non-exempt position, eligible for overtime