Customer Service Representative - Sales Support
About Us
Echelon Supply and Service is a leading provider of premium industrial and hydraulic hose solutions for commercial and defense markets across North America. Since 1977, we've built our reputation on a customer-first approach, delivering quality products and exceptional support. Headquartered in Liverpool, NY, we operate over ten locations in the U.S. and Canada, with recent expansion to the west coast. Our mission is to be North America's premier industrial and hydraulic hose supplier, empowering our customers' success through reliable, innovative products and outstanding service. Join us in shaping the future of industrial and hydraulic solutions!
Why Join Echelon?
- Stable, established company with long-term growth opportunities
- Hands-on training and product education
- Team-oriented work environment
- Opportunity to build valuable technical and customer-facing skills
- 10 paid holidays plus generous PTO
- Health benefits including vision and dental
Position Overview
We are seeking a Customer Service Representative (CSR) to join our team in Pasadena, TX. This role is focused on delivering high-quality customer support while partnering closely with Outside Sales Representatives to prepare quotes, manage customer requests, and support sales execution.
Key Responsibilities
- Serve as a primary point of contact for customers via phone and email
- Support Outside Sales Representatives by preparing quotes, pricing requests, and product availability inquiries
- Take and process customer orders accurately and efficiently
- Provide product information, technical guidance, and application support as needed
- Follow up on quotes, orders, and customer requests to ensure timely resolution and fulfillment
- Coincide internally with operations, warehouse, and purchasing teams to meet customer needs
- Maintain accurate customer, order, and pricing information in the system
- Investigate and resolve order discrepancies, delivery issues, or billing questions
- Contribute to overall branch efficiency and customer satisfaction
Experience & Qualifications
- A high school diploma or equivalent is required
- Previous customer service, inside sales, or sales support experience is preferred
- Experience with hydraulic, industrial, or mechanical products is strongly preferred
- Strong communication, organization, and follow-up skills are essential
- Comfortable using computers and business software (ERP/CRM experience is a plus)
- Detail-oriented with the ability to manage multiple priorities in a fast-paced environment
- Team-oriented, dependable, and customer-focused
- Willingness to learn products, systems, and industry applications