Customer Support Representative - Repair Solutions

Job Responsibilities

• Manage the day-to-day lifecycle of customer orders from intake through delivery — ensuring accuracy, timeliness, and clear communication at every stage
• Prepare and issue customer quotes accurately and on time, following up to ensure timely customer response
• Track open repair orders, exchange orders, and spares transactions across your assigned accounts and proactively flag any deviations or delays
• Maintain accurate and up-to-date records in the CRM and ERP systems — data integrity is a core part of this role, not an afterthought
• Cook up and coordinate with internal operations, logistics, and finance teams to ensure order commitments are met

Customer Communication

• Serve as a responsive and professional point of contact for day-to-day customer inquiries across your assigned accounts
• Provide customers with proactive status updates on open orders — don’t wait for them to ask
• Attend and participate in customer calls and internal operational meetings relevant to your accounts
• Escalate issues that require Senior KAE involvement promptly and with full context — bring the situation, not just the problem

CRM and System Management

• Maintain complete and accurate customer records in the CRM at all times
• Log all customer interactions, order updates, and escalations consistently
• Support the Senior KAE in preparing account status reports and performance tracking

Continuous Improvement

• Identify recurring issues or process gaps that affect the customer experience and bring them to the Senior CAM’s attention
• Contribute to a team culture where problems are raised early and solutions are offered alongside them

Job Qualifications

• 2–4 years of experience in a B2B customer-facing role — order management, account coordination, customer support, or inside sales support in a technical, regulated, or industrial environment
• Demonstrable experience managing multiple open orders or accounts simultaneously with strong follow-through
• Highly organized — you manage multiple priorities simultaneously without dropping anything
• Clear and professional communicator in writing and on calls — you represent GKN every time you contact a customer
• Proactive by default — you send the update before the customer asks for it
• Experience in one or more of the following industries is preferred but not required: aerospace, defense, medical devices, industrial manufacturing, or complex supply chain environments

Compensation Range

The compensation range for this position is between $25.00 - $30.00 per hour.