Customer Service/ Support Representative

About the role

Your Job Molex is seeking a Customer Service/Support Representative at our South Grafton, MA facility. Our Customer Service / Support Representative acts as the primary liaison between customers and the production team, managing the end-to-end order process.

Responsibilities

• Enter, review, and verify customer purchase orders for accuracy regarding part numbers, pricing, and shipping terms
• Act as the liaison between clients and internal departments (shipping, production, planning) to ensure on-time delivery
• Answer inquiries regarding product specifications, lead times, and order status via phone or email
• Handle complaints, process returns, issue credits, and resolve shipping discrepancies
• Maintain accurate, up-to-date customer records, notes, and interaction logs

Requirements

• Customer service experience in a manufacturing, distribution, or B2B environment
• Experience using ERP systems (e.g., SAP, Oracle)

Qualifications

Average salary range: $75,000 - $90,000 per year. This role is eligible for variable pay, issued as a monetary bonus or in another form.

Skills

Associate's or Bachelor’s degree in business or a related field

Benefits

• Medical, dental, vision, flexible spending and health savings accounts
• Life insurance, ADD, disability, retirement
• Paid vacation/time off, educational assistance

Pay

$75,000 - $90,000 per year

Schedule

N/A