Customer Support Representative

About the role

At LaForce, we’re looking for a Customer Support Representative who thrives in a fast-paced environment where every detail matters and collaboration is key. This role involves ensuring materials move smoothly from vendors to customers through tracking, coordination, and communication.

Responsibilities

• Tracking purchased materials and confirming shipment timelines with vendors.
• Cooking in-house production readiness for on-time shipping.
• Proactively updating Sales and Engineering teams on any potential delays.
• Creating internal work orders for hardware shipments.
• Filing freight claims for damaged materials.
• Aiding customers with shipping updates and delivery status.
• Confirming deliveries and ensuring customer satisfaction.

Requirements

• Associate’s degree (or equivalent experience); bachelor’s degree is a plus.
• Strong communication skills – both written and verbal.
• Ability to interpret technical documents and follow procedures accurately.
• A detail-oriented mindset and a knack for juggling priorities.

Qualifications

• Experience in a similar role preferred.
• Knowledge of logistics and supply chain management.
• Basic understanding of accounting and financial processes.

Skills

• Excellent communication skills.
• Attention to detail.
• Problem-solving abilities.
• Interpersonal skills.

Benefits

• 401(k) plan with company match.
• Medical, Dental, and Vision insurance.
• Generous paid time off.
• Tuition reimbursement for continued learning.
• Wellness programs to support a healthy lifestyle.

Pay

Competitive salary based on experience.

Schedule

Full-time position with flexible hours to accommodate logistics needs.