Customer Support Representative
Responsibilities
- Professionally handle incoming calls
- Greet callers with a polite and pleasant tone
- Gather and relay required information
- Verify and enter information accurately into our system
Qualifications
- A welcoming voice with an upbeat tone
- Strong command of the English language with good spelling and grammar
- Computer skills in a Windows based environment
- Good attendance
- The ability to type 35 words per minute or more
- Availability to work one weekend day
Benefits
- Employee Stock Ownership
- Full Medical, Dental, and Vision Benefits
- Paid Vacation
- Traditional 401K with company matching
- Free Life Insurance policy
- Legal Assistance
Pay
$21 / Hour with Perfect Attendance
$18 / Hour Without Perfect Attendance
Schedule
Full Time, Overnight hours
Must be available to work a weekend day (Sat or Sun each week)
Training
Will take place during daytime hours - Mon-Fri 8a-4:30p
Training will move you to your new set schedule after completion.
About the Role
Sound Telecom is looking for a Customer Support Representative to join their team. This position acts as an answering service receptionist for medical and commercial clients, taking messages, light appointment setting, and dispatching critical needs to appropriate contacts. The team is supportive, compassionate, collaborative, and dedicated in a fast-paced environment focused on teamwork and exceeding client expectations.
Skills
Excellent communication skills and computer literacy are required.
Benefits
- Employee Stock Ownership
- Full Medical, Dental, and Vision Benefits
- Paid Vacation
- Traditional 401K with company matching
- Free Life Insurance policy
- Legal Assistance
Company Information
Sound Telecom is an Equal Opportunity Employer committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.