Customer Support Representative

Customer Support Representative

Responsibilities

• Create exceptional customer experience by actively listening, addressing the customer's wants and needs, and overcoming objections
• Provide detailed information regarding products and services that reflect the customer's needs
• Handle customer complaints and problems with the utmost level of professionalism and respectfulness, and escalate if needed
• Work collaboratively with upper-level management and the sales team to evaluate the customer service tactics and discuss ways to improve the closing ratio
• Work closely with the compliance and installation teams to ensure a seamless customer experience from outreach to product delivery and installation
• Follow all company and client privacy policies while handling customer's information
• Attend and actively participate in training sessions, networking events, and virtual conferences

Requirements

• At least 1-2 years of experience in a customer service or client-facing setting
• Exceptional communication, presentation, and interpersonal skills
• Solution-oriented and calm under pressure
• Positive demeanor, charismatic personality, and a genuine passion to help those around you
• Excellent time management and organization skills with the ability to handle multiple projects at a time

Pay

$48,000.00 - $52,500.00 per year

Schedule

Monday to Friday