Customer Support Representative

About the role

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Bridge Specialty Group is seeking a Customer Support Representative to join our growing team in Clinton, MS!

Responsibilities

• Interact with customers via telephone and email to provide support and information on products or services.
• Collect and enter orders for new or additional products or services.
• Field customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to other appropriate staff.
• Ensure that appropriate actions are taken to resolve customers’ problems and concerns.
• Maintain customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Daily travel to Unites States Post Office to collect and deliver mail.
• Process incoming mail and distribute to appropriate department or teammate.

Qualifications

• High school diploma or equivalent.
• At least 1 year of customer service.
• Travel Requirements: Less than 10%.

Skills

• Excellent communication skills.
• Strong problem-solving abilities.
• Ability to work independently and as part of a team.

Benefits

Bridge Specialty Group offers a comprehensive benefits package including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance.
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement.
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services.
• Paid Time Off, Holidays, Preferred Partner Discounts and more.

Pay

Commensurate with experience.

Schedule

Nightly shift.