Customer Service Support
About the role
The Customer Service Support role at Imperial Brady is available in Orlando, FL. This position is part of a strong and continuously evolving team that helps the business grow. The ideal candidate will interact with customers, process orders, and provide information in response to inquiries, concerns, and requests about products and services.
Responsibilities
- Answer customers' calls in a prompt, friendly, and professional manner.
- Interface with customers by telephone, electronically, or face-to-face.
- Aid in increasing sales and profitability for each account by suggesting new and complementary products and participating in sales promotions.
- Optimize fill rates by providing substitutions for out-of-stock or discontinued items when necessary.
- Escalate customer information, problems/needs, and requests to the customer service manager when needed.
Requirements
- High school diploma, GED, or equivalent.
- Two years of customer service experience.
- Proficiency in MS Office and familiarity with other software.
- Two years of data entry experience.
Qualifications
- Excellent communication skills.
- An outgoing personality and an eager attitude to help others.
Benefits
- Competitive salaries and benefits (medical, dental, vision).
- 401(k) program with company match.
- Lifetime life insurance.
- A generous paid time off package.
- Education reimbursement.
- Paid family leave.
- Adoption assistance.
Schedule
The schedule for this position is Monday through Friday, in the office, from 8am until 5pm.
Pay
Details regarding pay are not specified in the job posting.
Company Information
Imperial Brady is a leading North American distributor and solutions provider for cleaning and facility care, foodservice, and packaging. With more than 13,000 employees and a broad supply chain network, we deliver national scale with local expertise. We go beyond distribution by delivering Supplies + Support through expertise, service, and a commitment to making every customer touchpoint a plus.
Equal Opportunity Employer
Imperial Brady is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history, or genetic information, political affiliation, military service, or other non-merit-based factors.
Background Check
A conditional offer of employment will be contingent upon the successful completion of a background check, consistent with applicable federal, state, and local laws. Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.