Customer Service Support
Imperial Brady is a leading North American distributor and solutions provider for cleaning and facility care, foodservice, and packaging. With more than 13,000 employees and a broad supply chain network, we deliver national scale with local expertise. Built on strong customer relationships and deep industry knowledge, we go beyond distribution—delivering Supplies + Support through expertise, service, and a commitment to making every customer touchpoint a plus.
About the role
Join a strong and continuously evolving team that helps our business grow. The Customer Service Support role involves interacting with customers, processing orders, and providing information in response to customers’ inquiries, concerns, and requests about our products and services.
Responsibilities
- Answer customers’ calls in a prompt, friendly, and professional manner
- Interface with customers by telephone, electronically, or face-to-face
- Assist in increasing sales and profitability for each account by suggesting new and complementary products and by participating in sales promotions
- Optimize fill rates by providing substitutions for out-of-stock or discontinued items
- Escalate customer information, problems/needs, and requests to the customer service manager when necessary
Requirements
- High school diploma, GED, or equivalent
- 2 years of customer service experience
- 2 years of data entry experience
- Proficiency in MS Office and familiarity with using other software
- Excellent communication skills
- An outgoing personality and an eager attitude to help others
Schedule
Monday through Friday from 8:00am to 5:00pm.
Benefits
- Competitive salaries and benefits (medical, dental, vision)
- 401(k) program with company match
- Life insurance
- Generous paid time off package
- Educational reimbursement
- Paid family leave
- Adoption assistance