Customer Service Support
About the Role
Imperial Brady, a leading North American distributor and solutions provider, is seeking a Customer Service Support team member in Lihue, HI. Join our strong and evolving team, helping our business grow while taking the next step in your career. This role involves interacting with customers, processing orders, and addressing inquiries, concerns, and requests about our products and services.
Schedule
Monday through Friday, in the office, from 8:00 am until 5:00 pm.
Responsibilities
- Support the office Supervisor and the CSR team during lunches and breaks
- Restocking the office store (PRN)
- Adjusting store stock and keeping it straightened and tidy
- Handle damaged freight documentation
- Receiving records / documentation paperwork
- Cycle counts
- Will calls
- Inventory organization
- Dead stock reduction
- For Outside Sales: Joy's credit processing and ship confirmations
- Help with daily driver paperwork (both incoming and outgoing)
- Assisting in the warehouse
- Covering operational duties
Benefits
- Competitive salaries
- Medical, dental, and vision insurance
- 401(k) program with company match
- Life insurance
- Generous paid time off package
- Educational reimbursement
- Paid family leave
- Adoption assistance
Imperial Brady is an EEO Employer and a Fair Chance employer, committed to providing opportunities for qualified individuals with past justice system involvement. A conditional offer of employment will be contingent upon the successful completion of a background check, consistent with applicable laws.
Note for Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. Violations of this law may result in criminal penalties and civil liability.