Customer Service Support

About the Role

We’re looking for a detail-oriented, customer-focused professional to support our sales and customer service team. In this role, you’ll help process orders and quotes, respond to customer inquiries, and ensure a smooth experience from request to resolution. This is a great opportunity for someone who enjoys working collaboratively, staying organized, and making a direct impact on customer satisfaction.

Responsibilities

• Partner with the sales and customer service team to keep daily operations running smoothly.
• Enter customer orders accurately and promptly.
• Prepare and process quotes while building knowledge of products and vendor tools.
• Respond to incoming calls and customer inquiries with professionalism and urgency.
• Deliver a high level of service to both internal and external customers.
• Help prioritize requests, manage multiple tasks, and meet deadlines in a fast-paced setting.
• Build positive working relationships with teammates, customers, and managers.
• Support team goals and contribute to a collaborative, service-driven culture.

Why Western

At Western Building Products, we are more than a business; we are a team of employee-owners, focused on making a difference in the lives of those we work alongside with and those we serve. Since 1983, we’ve built a culture of respect, reliability, and shared success. We are one of the nation’s largest distributors of millwork products, and every person here has a stake in how we perform, because we’re a 100% employee-owned company (ESOP). That means when the company wins, you win. It is not just a paycheck; it is a long-term investment in your future.

Requirements

• Strong customer service mindset and a commitment to creating a positive customer experience.
• Proficiency with Microsoft Office and comfort learning internal systems and software.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and the ability to resolve issues effectively and professionally.
• Effective time management and organizational skills, with the ability to handle multiple priorities.
• Problem-solving skills and the ability to interpret information and respond to customer needs.
• Ability to work well under pressure while maintaining accuracy and attention to detail.

1–2 years of experience in customer service, sales support, administrative support, or a related role preferred.

Benefits

Western Building Products provides a competitive pay and benefits package, including:

• Health and dental benefits
• Accrued paid time-off
• Company funded retirement through our Employee Stock Ownership Plan (ESOP)