Customer Service Support

About the role

The Customer Service Support role at Imperial Brady is available in Denver, CO. This position is part of a strong and evolving team dedicated to supporting business growth.

Responsibilities

• Interact with customers, process orders, and respond to inquiries, concerns, and requests about products and services
• Manage inbound customer calls promptly and professionally, ensuring a courteous and positive customer experience
• Affirm customer needs, identify issues, and provide effective solutions and follow-up
• Process a variety of customer service transactions
• Document customer calls, inquiries, and resolutions accurately in the internal ticketing system
• Collaborate with internal departments and warehouse teams to investigate and resolve customer issues
• Route and redistribute customer requests to the appropriate departments for timely resolution
• Participate in one-on-one meetings and team meetings with colleagues and management to discuss performance, priorities, and customer service initiatives

Requirements

• High school diploma, GED, or equivalent
• Two years of customer service experience
• Two years of data entry experience
• Proficiency in MS Office and familiarity with other software
• Excellent communication skills

Qualifications

• An outgoing personality and an eager attitude to help others

Benefits

• Competitive salaries and benefits (medical, dental, vision)
• 401(k) program with company match
• Life insurance
• A generous paid time off package
• Educational reimbursement
• Paid family leave
• Adoption assistance

Pay

Compensation Range: $21.75 - $22.50 + Bonus

Schedule

Schedule: Monday through Friday from 8:00am to 5:00pm

Application

Apply By: Friday, September 11, 2025