Customer Service Support

About the role

We share a common purpose – to make the world more connected and sustainable. This role serves as a primary point of contact for internal and external customers, providing professional support, resolving inquiries, coordinating service requests, and ensuring a positive customer experience. The ideal candidate is an excellent communicator with strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.

You will have the opportunity to grow professionally through interfacing with internal and external customers and cross-discipline technical specialists. This is a non-exempt, paid hourly position based in Boise, ID.

Responsibilities

• Serve as a primary point of contact for internal and external customers, providing professional support and resolving inquiries.
• Coordinate service requests and ensure a positive customer experience.
• Provide accurate information regarding Jacobs services, project status, billing, and company processes.
• Confidently coordinate with engineering, project management, finance, and operations teams to support customer requests.
• Resolve customer concerns and escalate complex issues to the appropriate teams when necessary.
• Promptly respond to customer inquiries via phone, email, and other communication channels.
• Perform additional administrative and customer support duties as assigned.

Requirements

• Bachelor’s degree in business administration or related field.
• Minimum 3-5 years of customer service, administrative support, or related experience.
• Experience leading and/or managing a team.
• Strong problem-solving and conflict-resolution skills.
• Excellent written and verbal communication skills.
• Strong interpersonal skills.
• Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, and Teams.

Preferred Qualifications

• Ability to work independently and collaboratively within a team environment.
• Exceptional organizational skills and attention to detail.
• Experience supporting engineering, construction, consulting, or professional services organizations.
• Familiarity with project-based business environments.

Benefits

• Medical, dental, and vision insurance.
• Basic life insurance.
• 401(k) plan.
• Paid time off (allocated plans start at 17 days per calendar year).
• Seven paid holidays.
• Caregiver leave.
• Ability to purchase company stock at a discount.
• Legally mandated benefits.

Pay

The base salary range for this position is $49,100.00 to $76,800.00 and will be paid hourly based on hours worked. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Schedule

We empower employees with our hybrid working policy, allowing them to split their work week between Jacobs offices/projects and remote locations.

Job posted on August 17, 2026. This position will be open for at least 3 days.