Customer Service Support

About the role

Follow up lead prospects that are generated by internal/external sources. Understand the need of the customer and help them choose the right financial product as per their eligibility. Verify customer details and guide them through an application gateway. Ensure follow-up by passing leads to appropriate team members. Explain to customers loans and credit options that are available, as well as the terms of those services. Explain the customers/BA about the loan application status and discrepancies. Manage customer-centric operations and ensure customer satisfaction by achieving delivery timelines and service quality norms. Serve customers or partners by determining requirements, answering inquiries, and resolving problems. Maintain and assist in strengthening internal controls systems. Interface with clients for suggesting the most viable product range and cultivating relations with them for securing repeat business. Any other administrative work as and when needed in operations.

Responsibilities

• Follow up lead prospects that are generated by internal/external sources.
• Understand the need of the customer and help them choose the right financial product as per their eligibility.
• Verify customer details and guide them through an application gateway.
• Ensure follow-up by passing leads to appropriate team members.
• Explain to customers loans and credit options that are available, as well as the terms of those services.
• Explain the customers/BA about the loan application status and discrepancies.
• Manage customer-centric operations and ensure customer satisfaction by achieving delivery timelines and service quality norms.
• Serve customers or partners by determining requirements, answering inquiries, and resolving problems.
• Maintain and assist in strengthening internal controls systems.
• Interface with clients for suggesting the most viable product range and cultivating relations with them for securing repeat business.
• Any other administrative work as and when needed in operations.

Requirements

• Experience of working in a similar fintech NBFC is preferable.
• Relevant experience in end-to-end retail asset operations.
• Good communication skills.
• Self-motivated, with high energy and an engaging level of enthusiasm.
• Exceptional verbal communication, MIS, and presentation skills.
• Exceptional interpersonal and problem-solving skills.

Qualifications

Any Graduate/Post Graduate /MBA.

Skills

• Communication skills.
• Problem-solving skills.

Benefits

N/A

Pay

1.80lac to 2.40lac

Schedule

N/A

Benefits

N/A