Customer Service Support
About the role
Provide general administrative support to Customer Service group and customers. This position is entry level. Incorporate the principles of Frasca’s Mission, Vision, and Values into all aspects of performing job duties. Promote progress by integrating company policy and using initiative to recommend change. Comply with all safety policies, practices, and procedures. Report all unsafe activities to supervisor and/or Safety & Training Coordinator. Comply with all quality policies and procedures. Report quality deficiencies. Communicate with customers and other departments.
Responsibilities
- Process, track, and close Discrepancy Reports (DRs) using our internal tracking program (JIRA).
- Coordinate with Project Managers and department managers to verify scope of DR and determine if quotation needs generated.
- Communicate with engineering departments to acquire engineering labor estimates and ETA.
- Communicate with customer about quotation, and set-up terms for payment.
- Process software updates and follow-up with customer to ensure installation and product satisfaction.
- Coordinate with Accounting to complete customer invoice.
- Confer with customers by telephone or in person to provide information about products and parts, to take or enter orders, or to obtain details of complaints.
- Maintain inventory control of customer service stock.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken in service related databases.
- Communicate with customers regarding product support questions and orders.
- Congnorate with accounting on customer service invoices for parts and service.
- Assist with customer follow-up activities.
- Assist with general Customer Services duties as needed.
- Other duties as assigned.
Requirements
- Minimum Education: HS Diploma/GED or Associate’s degree from college/tech school (2 yr)
- Minimum Experience: Less than 1 year of experience.
Qualifications
- Master and continue to perform essential functions of customer service support role.
- Provide customers with troubleshooting via telephone or email.
- Assist with customer orders.
- Assist in factory and final acceptance with customer personnel.
- Maintain up-to-date customer files in database.
- Assist with quality verification and testing on products.
- Assist with project installations, upgrades, or maintenance.
Skills
- Master and continue to perform essential functions of customer service support role.
- Provide customers with troubleshooting via telephone or email.
- Assist with customer orders.
- Assist in factory and final acceptance with customer personnel.
- Maintain up-to-date customer files in database.
- Assist with quality verification and testing on products.
- Assist with project installations, upgrades, or maintenance.
Benefits
FlightSafety offers a competitive total rewards package, which includes vacation, sick leave, a 401k match, healthcare coverage and a broad range of other benefits.
Pay
Salary Range: $31,500.00-$50,500.00 Compensation for the role will depend on a number of factors, including a candidate's qualifications, education, skills, and experience as well as market demands.
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