Customer Service Support Associate - Bob Squad

Job Overview

Join Bob’s Discount Furniture as a Customer Service Support Associate - Bob Squad and be a key part of delivering exceptional support throughout the customer journey. In this omnichannel role, you’ll assist guests in person, over the phone, and across digital platforms to ensure a smooth and satisfying shopping experience. Whether you're helping with orders, managing calls, or supporting store teams, you’ll use technology and service skills to represent Bob’s with integrity, enthusiasm, and care. This is a full-time, in-store position with required flexibility to work a retail schedule.

About the Role

This is a full-time, in-store position with required flexibility to work a retail schedule. You will assist guests in person, over the phone, and across digital platforms to ensure a smooth and satisfying shopping experience. You will use technology and service skills to represent Bob’s with integrity, enthusiasm, and care.

Key Skills for Success

• Core Competencies & Expertise:
  • Guest communication and empathy
  • Omnichannel customer support (in-store, phone, digital)
  • Order entry and accuracy using support systems
  • Cash handling and payment processing
  • Multitasking and follow-through
  • Problem-solving and root cause analysis
  • Positive mindset and professionalism
  • Technology adaptability and system usage
• Preferred Competencies & Skills:
  • Experience in retail, call centers, or customer service
  • Sales or CRM system familiarity
  • Experience supporting store operations or fulfillment

What You’ll Bring to Bob’s

At Bob’s Discount Furniture, we value the unique skills and experiences that each candidate brings. Success in this role is driven by customer focus, communication, tech-savviness, and the ability to support multiple functions in a dynamic retail environment. If you're a team player who loves solving problems and connecting with people, this is the opportunity for you!

Minimum Qualifications

• Must be at least 18 years old to be considered for employment with Bob’s
• Ability to work flexible retail hours
• Strong verbal communication, judgment, and customer service skills
• Basic computer proficiency and willingness to learn new technologies

Physical Demands

• Ability to stand and walk on showroom floor
• Ability to sit and perform computer-based work at a desk
• Ability to speak clearly on phone and use standard office equipment

Diversity is a Core Value at Bob’s

We are committed to creating a place as diverse as the communities we serve. Diversity is a Core Value at Bob’s Discount Furniture, Inc.

Expected Base Pay

Not Including Potential Commissions, Incentive, Bonus, etc. Opportunities: Pay Starting at $17.29 per hour

How We Will Support Your Success

• We know you have many choices when it comes to your career. At Bob’s, we invest in your growth, well-being, and career advancement.
• Benefits & Perks include National Medical, Dental, and Vision Insurance, Paid Vacation, Sick Days, Holidays, and your Birthday, 401(k) Profit Sharing Plan with a generous company match, Pet Insurance and employer-paid Life Insurance, Legal & Financial Planning assistance and wellness resources, Tuition Reimbursement and employee scholarships, Ongoing training and career development through Workday Learning, Employee Discount on Day 1, plus merchant partner savings.
• Our Culture & Core Values include Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability, and Fun.

Discrimination Statement

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