Customer Service Support Associate - Bob Squad

About the role

Join Bob’s Discount Furniture as a Bob’s Squad Support Associate and be a key part of delivering exceptional support throughout the customer journey. In this omnichannel role, you’ll assist guests in person, over the phone, and across digital platforms to ensure a smooth and satisfying shopping experience.

Responsibilities

• Assist guests in person, over the phone, and across digital platforms to ensure a smooth and satisfying shopping experience.
• Use technology and service skills to represent Bob’s with integrity, enthusiasm, and care.
• Support multiple functions in a dynamic retail environment, including order entry, cash handling, and payment processing.
• Manage calls and support store teams as needed.
• Work flexible retail hours including weekends and holidays.

Requirements

• Must be at least 18 years old to be considered for employment with Bob’s.
• Strong verbal communication, judgment, and customer service skills.
• Basic computer proficiency and willingness to learn new technologies.
• Ability to stand and walk on showroom floor, sit and perform computer-based work at a desk, and speak clearly on phone and use standard office equipment.

Qualifications

• Ability to work flexible retail hours including weekends and holidays.
• Strong verbal communication, judgment, and customer service skills.
• Basic computer proficiency and willingness to learn new technologies.
• Ability to stand and walk on showroom floor, sit and perform computer-based work at a desk, and speak clearly on phone and use standard office equipment.

Skills

• Guest communication and empathy.
• Omnichannel customer support (in-store, phone, digital).
• Order entry and accuracy using support systems.
• Cash handling and payment processing.
• Multitasking and follow-through.
• Problem-solving and root cause analysis.
• Positive mindset and professionalism.
• Technology adaptability and system usage.

Benefits

• National Medical, Dental, and Vision Insurance.
• Paid Vacation, Sick Days, Holidays, and your Birthday.
• 401(k) Profit Sharing Plan with a generous company match.
• Pet Insurance and employer-paid Life Insurance.
• Legal & Financial Planning assistance and wellness resources.
• Tuition Reimbursement and employee scholarships.
• Ongoing training and career development through Workday Learning.
• Employee Discount on Day 1, plus merchant partner savings.

Pay

Compensation is commensurate with experience.

Schedule

Flexible retail hours including weekends and holidays.