Customer Service Support Associate - Bob Squad
Job Overview
Join Bob’s Discount Furniture as a Customer Service Support Associate - Bob Squad and be a key part of delivering exceptional support throughout the customer journey. In this omnichannel role, you’ll assist guests in person, over the phone, and across digital platforms to ensure a smooth and satisfying shopping experience. Whether you're helping with orders, managing calls, or supporting store teams, you’ll use technology and service skills to represent Bob’s with integrity, enthusiasm, and care. This is a full-time, in-store position with required flexibility to work a retail schedule.
About the Role
This is a full-time, in-store position with required flexibility to work a retail schedule.
Key Skills For Success
- Core Competencies & Expertise:
- Guest communication and empathy
- Omnichannel customer support (in-store, phone, digital)
- Order entry and accuracy using support systems
- Cash handling and payment processing
- Multitasking and follow-through
- Problem-solving and root cause analysis
- Positive mindset and professionalism
- Technology adaptability and system usage
- Preferred Competencies & Skills:
- Experience in retail, call centers, or customer service
- Sales or CRM system familiarity
- Experience supporting store operations or fulfillment
Who We Are
We are one of the leading omni-channel furniture retailers in the country with over 200 stores, committed to creating a workplace that values skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive.
How We Will Support Your Success
- National Medical, Dental, and Vision Insurance
- Paid Vacation, Sick Days, Holidays, and your Birthday
- 401(k) Profit Sharing Plan with a generous company match
- Pet Insurance and employer-paid Life Insurance
- Legal & Financial Planning assistance and wellness resources
- Tuition Reimbursement and employee scholarships
- Ongoing training and career development through Workday Learning
- Employee Discount on Day 1, plus merchant partner savings
Culture & Core Values
- Honesty
- Integrity
- Transparency
- Community
- Safety
- Diversity
- Accountability
- Fun
Minimum Qualifications
- Must be at least 18 years old to be considered for employment with Bob’s
- Ability to work flexible retail hours
- Strong verbal communication, judgment, and customer service skills
- Basic computer proficiency and willingness to learn new technologies
- Ability to stand and walk on showroom floor
- Ability to sit and perform computer-based work at a desk
- Ability to speak clearly on phone and use standard office equipment
Physical Demands
- Ability to stand and walk on showroom floor
- Ability to sit and perform computer-based work at a desk
- Ability to speak clearly on phone and use standard office equipment
Diversity is a Core Value at Bob’s
We are committed to creating a place as diverse as the communities we serve.
Expected Base Pay
Not Including Potential Commissions, Incentive, Bonus, etc. Opportunities: Pay $17.50 per hour
Contact Information
If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact talentacquisitionteam@mybobs.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.