Customer Service Support Associate - Bob Squad

Bob's Discount Furniture · New Philadelphia, PA · 2 wk ago

Customer ServiceFull-time

Job Overview

Join Bob’s Discount Furniture as a Customer Service Support Associate - Bob Squad and be a key part of delivering exceptional support throughout the customer journey. In this omnichannel role, you’ll assist guests in person, over the phone, and across digital platforms to ensure a smooth and satisfying shopping experience.

Key Skills For Success

Core Competencies & Expertise:
- Guest communication and empathy
- Omnichannel customer support (in-store, phone, digital)
- Order entry and accuracy using support systems
- Cash handling and payment processing
- Multitasking and follow-through
- Problem-solving and root cause analysis
- Positive mindset and professionalism
- Technology adaptability and system usage
Preferred Competencies & Skills:
- Experience in retail, call centers, or customer service
- Sales or CRM system familiarity
- Experience supporting store operations or fulfillment

What You’ll Bring To Bob’s

To excel in this role, you will need to demonstrate strengths in the following skill areas:

Minimum Qualifications

Must be at least 18 years old to be considered for employment with Bob’s
Ability to work flexible retail hours
Strong verbal communication, judgment, and customer service skills
Basic computer proficiency and willingness to learn new technologies

Physical Demands

Ability to stand and walk on showroom floor
Ability to sit and perform computer-based work at a desk
Ability to speak clearly on phone and use standard office equipment

Diversity is a Core Value at Bob’s

We are committed to creating a place as diverse as the communities we serve. It is policy of Bob’s Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law.