Customer Service Supervisor - Repair Station (H/F) - MAG AEROSPACE INDUSTRIES, LLC

Mission Description

Your mission? Making the journey the most enjoyable part of the trip. Join our first-class team to reinvent in-flight experience.

In the role of Customer Service Supervisor - Repair Station you'll play a pivotal part on our Repair Station team. Customer Service Supervisor will be the direct liaison between Management and Airlines Customers by directing daily Customer Service operations for the REPAIR STATION. THIS POSITION WILL REQUIRE DAILY ONSITE PERFORMANCE.

• Leading Customer Service Representatives (CSRs) Team to support operations within a fast-paced airline repair station environment, ensuring team efficiency, driving customer satisfaction, maintaining service standards to the highest level with team efficiency and performance.
• Building a strong team and shaping staff behaviors to accomplish Repair Station goals.
• Implementing standards processes and procedures, developing Customer Service Team training and improving Customer Service performance, accuracy and communication.

Qualifications

• Previous experience in customer service supervision, preferably in aviation, MRO, airline operations, or repair station environments.
• Strong understanding of aircraft maintenance operations and aviation terminology preferred.
• Excellent communication, leadership, and problem-solving skills.
• Ability to work in a fast-paced, deadline-driven environment.
• Proficient with Microsoft Office and maintenance tracking/customer service systems. ERP / MRP systems.
• Knowledge of FAA Part 145 repair station operations is a plus.
• High School diploma required, associate or bachelor's degree preferred.