Customer Service Manager (Aerospace Manufacturing)

About the role

A career at STS Aerospace offers opportunities to lead and grow within a dynamic environment. The Customer Service Manager role is key to ensuring customer satisfaction and operational efficiency.

Responsibilities

• Maintain and improve sales and service performance metrics
• Guide the customer service team
• Manage the complete sales administration process
• Coordinate responses to customer inquiries about order status
• Assist with the preparation of quotes on LTA's, integrating estimating, purchasing, quality, and customer engineering functions
• Offer comprehensive support to the team and direct in challenging situations
• Present relevant metrics to senior staff meetings
• Support customer visits, communicate organizational vision, and address other customer requests
• Be prepared to stand in for senior staff meetings and present confidently in front of groups
• Update department metrics on a regular basis

Requirements

• 2-4 years of college education and/or 5+ years of relevant work experience, preferably in a Customer Service Management role in manufacturing