Customer Service Manager
Responsibilities
Lead, coach, and develop the customer service team to deliver accurate, responsive, and professional support to customers
Oversee daily customer service operations, including order entry, customer portals, EDI processes, customer communications, and issue resolution
Serve as the escalation point for complex customer concerns related to pricing, product availability, delivery schedules, quality, and service expectations
Partner with Sales, Operations, Production, Shipping, and Supply Chain to align customer commitments with production capabilities and delivery timelines
Monitor customer service performance metrics, identify trends, and implement continuous improvement actions to improve customer satisfaction and team efficiency
Maintain and strengthen long-term customer relationships through proactive communication, timely follow-up, and a solutions-oriented approach
Develop, document, and improve customer service procedures, training materials, and standard work to support consistent service delivery
Requirements
Proven customer service experience in a manufacturing, distribution, or industrial business environment
Prior supervisory, team lead, or people management experience preferred
Strong verbal and written communication skills with the ability to resolve customer issues professionally and effectively
Ability to manage multiple priorities, meet deadlines, and make sound decisions in a fast-paced environment
Strong working knowledge of Microsoft Office, especially Outlook and Excel
Experience with ERP and SAP, inventory control, CRM, customer portal, EDI, or order entry systems preferred
Demonstrated leadership, problem-solving, organization, and process improvement skills
Qualifications
High school diploma or equivalent required; associate or bachelor’s degree in Business, Communications, Supply Chain, or a related field preferred
What To Do Next
Now that you’ve had a chance to learn more about us, what are you waiting for! Apply today and allow us the opportunity to learn more about you and the value you can bring to our team.
Our Values
Put People First
Do the Right Thing
Do Great Work…Together
Take Ownership and Raise the Bar
Pay
N/A
Schedule
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Benefits
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