Customer Service Specialist , Highland Community Center

About the role

The City of Bellevue is currently seeking a Customer Service Specialist for the Highland Community Center (HCC). HCC features a gym, fitness center, multipurpose room with a stage, classrooms, and a fireside room. At peak times, HCC is a busy facility with a variety of activities occurring simultaneously. The city is seeking a mature and trustworthy individual that enjoys working independently and in a multifunctional environment. This position reports to the HCC Manager but works closely with the Administrative Assistant.

Responsibilities

Performs duties and responsibilities commensurate with assigned functional area which may include any combination of the following tasks:

• Represent the City in a positive manner and provide quality customer service to the public.
• Answer and route incoming calls.
• Collect admissions fees and register patrons using a registration system.
• Handle payment transactions, which will include cash, checks, and credit cards.
• Assume responsibility for shift reports and accountability of funds.
• Complete reports accurately and in a timely manner.
• Communicate clearly and provide accurate information to the public.
• Set up/ take down for programs as needed.
• Inform patrons of rules and policies of the City of Bellevue.
• Assist with cleaning the office and other areas of the facility as assigned.
• Report any damage, incidents and injuries using appropriate forms.
• Work with other employees to provide safe conditions for the public.
• Report any unsafe situations or conditions.
• Respond to emergency situations.
• Attend scheduled staff trainings as assigned.
• Adhere to safety procedure protocol and safety standards.
• Other duties as assigned.

Requirements

Education, Experience, And Other Requirements: High school diploma or GED; college level coursework preferred. At least one year of prior customer service or recreation related experience. Proficient with Microsoft Suite (Excel, Word).

Supplemental Information – Physical Demands: The physical demands and work