Unit Customer Service Specialist

Department: Intensive Care

Schedule

Shift: Night
Working Hours: 18:30 – 07:00

Responsibilities

The Unit Customer Service Specialist / Secretary is responsible for performing a variety of secretarial and administrative duties to ensure the smooth and efficient functioning of the assigned nursing unit. This role focuses on patient satisfaction, efficient communication, and maintaining organized unit operations.

Requirements

• High school diploma or equivalent (required)
• CPR certification within the first 60 days of employment (required)
• Fluent in English (required)
• Willing to work flexible hours (required)
• Data entry experience and some knowledge of computer programs (preferred)

Skills

• Demonstrates knowledge of medical terminology
• Self-motivation and sound judgment in handling patient and visitor inquiries
• Strong concentration skills
• Efficiently prioritizes tasks, adapts to change, and multitasks
• Performs duties quickly and accurately

This position is authorized for 0.01 hours bi-weekly.