Customer Service Specialist, Receptionist

Our culture and people are what set us apart from other post-acute care providers. We’re dedicated to the growth and development of our team to set them up for success. We CARE for our patients like they are our own FAMILY. Location: In office at our Kettering, OH office Schedule: Monday - Friday 8:15am to 5:00pm Compensation: $17.00 an Hour! Summary The Customer Service Specialist (CSS), Receptionist assists visitors of Alternate Solutions Health Network (ASHN) by greeting, welcoming and directing them appropriately. They provide courteous and professional phone support to customers and ensure that calls are directed appropriately. Qualifications High School Diploma or Equivalent2+ years’ experience with multiple-line phone in a high-volume setting is requiredFront desk or receptionist experience is preferredProficient with Microsoft Office (Excel, Word, PowerPoint), Adobe Acrobat and ability to learn new software systems/databasesExemplary communication skills and customer focus is a mustAbility to multi-task and prioritizeAbility to follow directions and work as a team member Major Areas Of Responsibility Greet and welcome guests and direct them to the appropriate personProvide professional and courteous assistance to callers, visitors, employees and patientsAnswers telephone inquiries and assist callers by asking questions to direct phone calls appropriatelyLook up patient information to ensure calls are given to the appropriate department/agencyReceive and sort daily mail and deliveriesDirect outside vendors (i.e. maintenance, food vendors, etc.) to the appropriate location or company representativeMaintains security by following procedures and monitoring guest logFlexibility for weekend rotation is required #INDASHN3 We’ll help you put your passion for patient care to work. Apply today! This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. We are an Equal Opportunity Employer.