Customer Service Assistant 2 20051335

About the role

Bureau of Motor Vehicles oversees driver and motor vehicle licensing and registration and continues to make services more convenient, efficient and cost-effective.

Responsibilities

• Respond to inquiries, requests for information and/or complaints that require in-depth knowledge of applicable laws, rules, policies and procedures as they pertain in given situation
• Greet and respond to in-person, telephone and/or written inquiries in a professional, courteous, friendly, respectful and timely manner to ensure positive internal and/or external customer service
• Listen carefully to internal and external customer's questions and/or concerns and ask appropriate follow-up questions to verify understanding
• Provide a complete, knowledgeable, accurate, precise response immediately or provide a firm commitment as to when a response will be provided
• Follow-up to ensure all of the customer's questions and/or concerns have been thoroughly answered
• Access Business Application Services System (BASS) for the issuance of various vehicle registration types (e.g., Historical, Collector, Senior, Commercial Radio, etc.)

Perks & benefits

• Multiple pay increases over the first years of service
• Free parking
• Free gym access and walking path
• On-site daycare
• On-site cafeteria
• Medical coverage
• Free dental, vision and basic life insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, adoption, and foster care leave
• Education and development opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public retirement systems (such as OPERS, STRS, SERS, and HPRS) and optional deferred compensation (Ohio Deferred Compensation)

Benefits eligibility is dependent on a number of factors; the agency contact can provide specific benefits information for this position.

Qualifications

• 9 months training or 9 months experience in office practices and procedures
• 9 months training or 9 months experience in public relations or customer service that included techniques for handling difficult people
• 9 months training or 9 months experience in typing, keyboarding, data entry or word processing
• 9 months training or 9 months experience in operation of personal computer
• Or equivalent of minimum qualifications for employment noted above

Working conditions

May be confined to desk answering telephone for 6.5 – 7 hours per day.

Background check

A BCI fingerprint check and background check may be required on all selected applicants.

Pay & schedule

• Compensation: $23.65 per hour
• Schedule: Permanent full-time
• Work hours: Monday – Friday, 8:00 a.m. – 5:00 p.m.

Additional information

Work location: 1970 West Broad Street, Columbus, Ohio 43223-1102, Franklin County. Position number: 20051335. Requisition ID: req1174. Classified position. Union: OCSEA. Primary job skill: Customer Service. Contact: Jennifer Pletcher, HCM Sr. Analyst (JPletcher@dps.ohio.gov). To request a disability accommodation, email HRRequestADA@dps.ohio.gov at least 48 hours prior to testing or interview date.