Customer Service Assistant 2

What You'll Do

Respond to inquiries, requests for information &/or complaints that require in-depth knowledge of applicable laws, rules, policies & procedures as they pertain in given situation:

• Greet & respond to in-person, telephone &/or written inquiries in a professional, courteous, friendly, respectful, & timely manner to ensure positive internal &/or external customer service;
• Listen carefully & ask appropriate follow-up questions to verify understanding;
• Provide a complete, knowledgeable, accurate, precise response immediately or provide a firm commitment as to when a response will be provided;
• Follow-up to ensure all of the customer's questions &/or concerns have been thoroughly answered;
• Research, evaluate, process & make required decisions in order to respond to telephone &/or written inquiries & correspondence received from courts, attorneys, general public, Attorney General's Office, Director's Office, Law Enforcement, Registrar's Office, Bureau of Motor Vehicles legal counsel &/or hearing officers, insurance companies, various businesses & other in & out of state agencies pertaining to public records, registries, abstracts, licenses, reinstatement requirements, suspensions & cancellations of driving & registration privileges.

Minimum Qualifications for Employment

• 9 mos. trg. or 9 mos. exp. in office practices & procedures;
• 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people;
• 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing;
• 9 mos. trg. or 9 mos. exp. in operation of personal computer.

Job Skills

• Customer Service

Agency Contact Name and Information

Contact Name and Information: Jennifer Pletcher, HCM Sr. Analyst

Contact Information: JPletcher@dps.ohio.gov

Unposting Date

Jul 16, 2026, 11:59:00 PM

Work Location

Charles D Shipley Building

Primary Location

United States of America-OHIO-Franklin County-Columbus

Compensation

$23.65 per hour

Schedule

Full-time

Classified Indicator

Classified

Union

OCSEA

Professional Skills

• Customer Focus