Customer Service Assistant 2
About the role
The Bureau of State Hearings (BSH) handles appeals from individuals who disagree with decisions made about their public benefits, ensuring each person has a chance to present their case and receive a clear, timely decision. BSH serves individuals receiving Medicaid, SNAP, Ohio Works First, Child Care, Child Support, Adoption Assistance, and Prevention Retention and Contingency (PRC). Positions are headquartered at the James A Rhodes State Officer Tower, 30 E. Broad Street, Columbus, OH 43215, with occasional travel within Ohio. The Ohio Department of Job and Family Services (ODJFS) supports Ohioans through cash and food assistance, employment services, unemployment insurance, adult protective services, child support, and more, guided by principles of customer satisfaction, attracting and retaining talented employees, and continuous improvement. For inquiries, contact odjfscareers@jfs.ohio.gov. (Unposting date: Oct 1, 2026, 11:59:00 PM)
Responsibilities
- Respond to inquiries and complaints requiring deep knowledge of laws, rules, policies and procedures.
- Process, track, and update hearing requests across multiple programs (SNAP, Medicaid, OWF,