Customer Service Assistant 2 (PN 20014470)

What You'll Do:

• Research & independently determine action needed in resolving most complex problems, questions & complaints pertaining to pending or finalized legal actions, the initial registration of vital events, & status of pending inquiry
• Provide technical assistance to electronic data users (e.g., local health departments, coroners, funeral homes, hospitals) to properly enter, complete, & print all vital records in the electronic birth/death registration system
• Determine when a court order or affidavit is needed to correct a vital record (e.g., electronic &/or paper birth, death, fetal death certificate) & explains procedures for filing a court order to customers
• Research & respond to inquiries for which the customer has not received requested information
• Search for original records & ensure that correct records are provided to customers
• Prepare correspondence to customers (e.g., affidavit requests, applications, clarifying information letters)
• Provide technical assistance (e.g., assists in creating or modifying existing accounts, new computer set-ups, Citrix downloads, printing issues, password resets) to external customers
• Perform administrative support functions, as assigned

Requirements

• 9 mos. trg. or 9 mos. exp. in office practices & procedures
• 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people
• 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing
• 9 mos. trg. or 9 mos. exp. in operation of personal computer

Qualifications

• Associates or advanced degree in public relations or business
• Experience in public or human relations
• Experience in handling difficult/angry callers
• Experience working with computer software (e.g., Word, Excel)
• Experience providing written and electronic communications
• Experience handling a high volume of incoming calls
• Experience in handling confidential information

Job Skills

• Customer Service
• Clerical & Data Entry
• Customer Service
• Operational and Administrative Support
• Public Relations

Professional Skills

• Attention to Detail
• Confidentiality
• Customer Focus
• Listening
• Verbal Communication
• Written Communication
• Organization

Benefits

Commensurate with experience.

Pay

$23.65

Schedule

Full-time

Work Hours

Monday - Friday; 8am - 5pm

Classified Indicator

Classified

Union

OCSEA