Customer Service Team Member

About the role

Department: Parks and Recreation. Work Location: May be assigned to work at any West U recreation facility or partnering location. Team Members are responsible for assisting with opening and closing identified facilities and amenities. Team Members will be responsible for registration transactions, membership transactions, facility reservations, waitlist enrollment and facility and class inquiries. Administrative duties will be assigned as needed. We pride ourselves on the provision of excellent customer service. It is imperative that our staff treats everyone with the utmost courtesy and respect. All staff must have positive attitudes and enjoy interacting with the public. Position is considered "Essential Personnel" which requires being on duty to respond during emergency situations including but not limited to natural or man-made disasters. In order to be hired, applicants will need to pass a background check, a drug screen, physical exam, and a reference check.

Responsibilities

• Demonstrate regular and timely attendance at work as scheduled and report to work free from the effects of illegal substances or alcohol.
• Must not be impaired due to use of prescription medications.
• Perform CPR and AED as needed.
• Wear name badge at all times while on duty.
• Responsible for providing superb customer service to members, customers and guests. This includes:
• Meet and greet customers, assisting them and directing them to the proper swim lesson, class, room or facility.
• Personalize the experience for all guests.
• Handle customer issues and complaints professionally and in a timely manner.
• Exhibit positive attitude and "can do mentality" during all in-person interactions.
• Speak clearly, friendly with detailed information during phone interactions.
• Send email communications that is clear, concise, and polite with detailed and specific information.
• Provide correct information to customers.
• Demonstrate thorough knowledge with and able to effectively communicate all programs and activities offered through the Parks and