Customer Service Team Member

About the role

At Fleet Farm, providing the best customer service is our priority. If you are friendly, self-motivated, dependable, and enjoy serving others, this role is for you! The Customer Service Team Member will provide a friendly and efficient check‑out experience. The position will handle customer exchanges, returns, and complaints. The position will enable and encourage Cashiers to go above and beyond customers’ expectations.

Responsibilities

• Provide customers with a quick and efficient check‑out experience by operating the cash register and scanner to itemize and total customer’s purchase and bag merchandise.
• Handle customer exchanges, returns, and complaints effectively.
• Serve as a cashier resource by assisting with transactions, resolving discrepancies, and troubleshooting cash register and tender issues.
• Engage customers in a friendly manner, including greeting with a smile and creating a pleasant interaction throughout the entire transaction.
• Process and handle monetary transactions including cash, check, gift card, credit/debit card, etc.
• Extend offers for the Extended Protection Policy to qualifying items.
• Effectively communicate with Manager on Duty and/or merchandise teams regarding out‑of‑stock products at the checkout lanes and front entrances.
• Remain knowledgeable about the store for customer questions.
• Restock items efficiently and accurately; ensure assigned area is always presentable.
• Deliver an outstanding shopping experience for customers.
• Positive promotion of Fleet Farm customer loyalty program, credit card, and other company initiatives.

Requirements

• High School Diploma or GED preferred.
• Ability to work a flexible schedule, including days, nights, weekends, and holidays is required.
• Knowledge of basic cash handling procedures, including simple math.
• Friendly, self‑motivated, dependable, and enjoy serving others.
• Outgoing and engaging; must love working with people.