Customer Service/Scheduler (Hourly)

Job Duties

• Enter and download customer orders
• Assign orders to shipping trucks
• Print & distribute paperwork to produce orders to the factory floor
• Invoice customer for shipped orders
• Greet and welcome guests as soon as they arrive at the office
• Direct visitors to the appropriate person and office
• Answer, screen, and forward incoming phone calls
• Ensure reception area is tidy and presentable with all necessary stationery and material
• Provide basic and accurate information in person and via phone and email
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook)
• Perform other clerical receptionist duties such as filing, photocopying, transcribing, and faxing

Requirements

• Proven work experience as a Customer Service Rep
• Proficiency in Microsoft Office Suite including Excel
• Hands on experience with office equipment (e.g. fax machines and printers)
• Professional attitude and appearance
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Flexible with multitasking and time-management skills, with the ability to prioritize tasks
• High School Diploma/GED
• 2 years of previous related experience
• Attendance is crucial in this role