Customer Service Scheduler

About the role

The Customer Service Scheduler serves as the primary liaison between the Customer Care team, customers, installation teams, and local market operations. This role coordinates installation schedules, maximizes installation capacity, and ensures projects are completed efficiently and on time. The Scheduler maintains communication with customers and internal stakeholders while proactively addressing scheduling challenges and project changes.

This role operates within a high-volume bath remodeling business and works closely with the Senior Production Manager to support daily operations. Success requires strong attention to detail, effective communication, and the ability to coordinate multiple projects, crews, and customer expectations simultaneously.

Responsibilities

• Schedule and coordinate installation projects to optimize crew utilization and operational efficiency.
• Serve as the primary point of contact between customers, Customer Care, installation managers, sales managers, and field crews.
• Build and maintain installation schedules several weeks in advance while filling schedule gaps as they arise.
• Communicate project timelines, updates, and scheduling changes to customers in a timely and professional manner.
• Respond to service requests and customer inquiries, ensuring issues are addressed promptly.
• Collaborate with installation and sales management teams to adjust schedules and reallocate resources when project timelines shift due to material delays, permitting issues, or other unforeseen circumstances.
• Coordinate with internal departments and external entities, including local permitting agencies, to support project completion.
• Monitor project progress and provide accurate status updates to customers and stakeholders.
• Develop a strong understanding of installation crews, their skill sets, and project requirements to ensure the appropriate team is assigned to each installation.

Requirements

• Strong scheduling, coordination, and organizational skills.
• Excellent communication and customer service abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience working with construction, remodeling, production scheduling, or field operations is preferred.
• Strong problem-solving skills and the ability to adapt quickly to changing priorities.
• Proficiency in Microsoft Office and scheduling or project tracking systems.

Pay

The pay range for this position is $23.00 - $25.00/hr. Individual compensation offered within this range will depend on qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Benefits

Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include:

• Medical, dental, and vision insurance
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short- and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation, or Sick Leave)

Schedule

This is a Contract, fully onsite position based in Phoenix, AZ.