Customer Service Scheduler

Responsibilities

• Schedule appointments and send out links for scheduling as assigned
• Attend meetings and take accurate minutes as directed
• Contribute to company reports as well as data entry for various programs
• Interface with outside organizations to obtain needed information for scheduling
• Maintain an organized filing system - electronic
• Upload and organize documents in electronic health records
• Organize appointment follow-ups via OneDrive
• Interact with clients to support company initiatives
• Communicate with customers via EHR, phone or email
• Sending appointment reminders
• Ensure labs results are posted prior to appointment
• Reschedule no-shows as needed
• Aids VP of Clinical Operations with projects as assigned
• Communicate with various members of the law enforcement community in support of company initiatives

Qualifications

• Previous experience as an Administrative Assistant/Office manager/scheduler or in a similar position in clinical setting
• Familiarity with communication platforms such as Zoom and Google Meets
• Excellent computer skills and knowledge of Google Suite and Microsoft products (email, docs, sheets)
• Highly organized with excellent time management skills and the ability to prioritize projects
• Familiar with HIPAA standards
• Must have access to high speed internet
• Excellent written and verbal communication skills and a friendly demeanor