Customer Service Appointment Scheduler

Appointment Scheduler / Customer Service Representative - Creve Coeur, IL About Us Perfect Choice Home Solutions is a growing home improvement company specializing in roofing, windows, siding, and bathroom remodeling. We pride ourselves on providing high-quality service and a strong customer experience from the very first interaction. Position Overview We are seeking a motivated and reliable Customer Service Appointment Scheduler to join our team. In this role, you will be the first point of contact for prospective customers, scheduling free in-home consultations and ensuring a positive, professional experience. Key Responsibilities Make outbound and receive inbound calls to schedule appointmentsSpeak with homeowners to gather basic information and set qualified appointmentsClearly explain the purpose of our free in-home consultationMaintain accurate records of calls and appointments in our systemFollow provided scripts while maintaining a natural, conversational toneConfirm, reschedule, and manage appointment calendarsMeet daily/weekly call and scheduling targets Qualifications Previous call center, customer service, or appointment setting experience preferredStrong communication and phone skillsComfortable handling objections and keeping conversations on trackBasic computer skills and ability to learn CRM systemsSelf-motivated, dependable, and goal-orientedPositive attitude and professional demeanor Compensation & Benefits Competitive hourly payPerformance-based monthly bonuses and incentivesPaid trainingOpportunities for advancementSupportive team environment What Success Looks Like Consistently meeting or exceeding appointment-setting goalsMaintaining high-quality customer interactionsKeeping schedules organized and up to date How To Apply Submit your resume along with a brief description of your experience in customer service or appointment setting. Powered by JazzHR oTqKGezHJ9