Customer Service Scheduler

About the role

This position is remote and ideal for friendly, computer-savvy individuals who excel in a fast-paced environment.

Responsibilities

• Handle a high volume of inbound calls, identify customer needs, and process requests
• Escalate complaints and provide effective solutions to ensure positive customer experiences
• Follow scripts for various customer service topics and document interactions accurately
• Build rapport and maintain relationships with customers using best practices
• Meet personal and team performance quotas

Requirements

• High school diploma or GED
• Previous customer service experience preferred
• Proficient with computers and customer management software
• Excellent verbal communication and active listening skills
• Ability to stay calm under pressure and prioritize effectively
• Highly organized and capable of managing time efficiently