Customer Service Rep - Scheduler

About the role

Step into a role that keeps everything running smoothly! Are you a master multitasker with a passion for helping people? At Zenner & Ritter in Buffalo, NY, we're seeking a full-time Scheduling Specialist - Customer Service Representative to bring your organizational talents and customer-focused attitude to our dynamic team. This position enjoys continuous training and coaching opportunities.

Responsibilities

• Communicate with technicians to ensure seamless scheduling
• Handle incoming calls, putting customers at ease with your professionalism
• Keep schedules organized and accurate to maintain our reputation for exceptional service
• Juggle priorities with ease, ensuring no detail is overlooked

Qualifications

• Strong computer skills
• Excellent organizational and communication abilities

Preferred qualifications

• Experience in customer service or dispatching

Pay & benefits

• Competitive pay of $17-$20/hour
• Health, dental, and vision
• Paid time off (PTO)
• 401(k) with a company match
• Life insurance
• Employee Assistance Program (EAP)
• Growth opportunities
• Short- and long-term disability
• Company parties

Schedule

This full-time position is in-office at our location in Buffalo, NY. Your shifts will vary, keeping your evenings and work-life balance intact.