Customer Service Representative/ Scheduler

Job Summary

We are seeking a Customer Service Representative to join our team. You must reside in Arizona to apply. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

• Receive a high volume of inbound calls
• Identify the reason for the customer’s call, collect relevant information, and schedule customers
• Refer to premade scripts for a variety of customer service topics
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions
• Maintain personal and team quotas

Qualifications

• A high school diploma/GED
• Previous experience as a Customer Service Representative or in a similar role is preferred
• Comfortable using computers and customer management software
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively

Benefits

• Company parties
• Flexible schedule
• Training & development