Customer Service & Sales Support Coordinator

Long-term contract, hybrid opportunity with a structured weekday schedule. Training is provided on shipping terminology, documentation practices, and internal workflows.

About the Role

You will support customer accounts, coordinate shipment-related activities, and partner with internal teams to ensure timely communication, accurate records, and responsive service.

Responsibilities

• Serve as a primary contact for customers by handling questions related to booking details, shipment progress, sailing timelines, and service updates.
• Manage assigned customer accounts by providing day-to-day support, maintaining strong relationships, and escalating complex concerns when additional attention is needed.
• Coordinate shipment activities by tracking deadlines for cargo and documents, collecting required information, and helping ensure submissions are complete and timely.
• Prepare, review, and maintain accurate shipment records, confirmations, corrections, and related documentation in company-approved systems and files.
• Support billing and accounts receivable tasks by monitoring payment activity, following up on overdue balances, and documenting collection efforts appropriately.
• Address routine invoice and payment inquiries while working with internal teams to investigate discrepancies or resolve issues that affect account status.
• Assist with spot shipment requests by gathering shipment details, relaying quote needs internally, and following up on open opportunities as directed.
• Partner with sales and operations teams to provide updates on rates, space availability, routing options, cargo requirements, and shipment status.
• Maintain organized electronic records, customer correspondence, and booking summaries while adapting to office-related operational updates as needed.

Requirements

• High school diploma required; an associate or bachelor’s degree is preferred.
• Previous experience in customer service, administrative support, logistics, transportation, or a related field is preferred.
• Ability to manage order entry, answer inbound calls, and handle outbound follow-up in an organized and timely manner.
• Strong written and verbal communication skills with the ability to explain information clearly to customers and internal partners.
• Careful approach with the ability to verify information, maintain accurate records, and follow established procedures consistently.
• Comfortable working in a hybrid environment with 4 days onsite and 1 day remote, with occasional overtime when business needs require it.
• Familiarity with ocean shipping or freight coordination is helpful, but training will be provided for candidates who are eager to learn.