Sales & Customer Support Coordinator

Position Summary

The Sales & Customer Support Coordinator provides administrative and operational support while assisting with customer service activities. This position supports customer account administration, order support, customer communications, and sales-related administrative activities. The role works closely with Sales, Operations, and Customer Service to support day-to-day business operations and customer satisfaction.

Essential Duties And Responsibilities

• Sales Administration Support
• Administer and maintain customer accounts
• Process customer account applications and supporting documentation
• Maintain accurate customer account information and documentation
• Support the Sales team with administrative requests and customer follow-up activities
• Cook up documentation requirements between customers and internal departments
• Customer Support
• Respond to customer inquiries received through phone, email, website forms, and customer service ticketing systems
• Manage assigned customer service tickets and inquiries
• Assist customers with order status, shipping inquiries, and general product questions
• Process approved refunds, returns, replacements, and warranty-related requests
• Escalate customer concerns to the appropriate departments when necessary
• Maintain professional and timely communication with customers
• Phone and Communication Support
• Answer incoming customer service and sales phone calls
• Monitor and respond to RingCentral voicemail queues
• Route customer inquiries to the appropriate department or team member
• Aid in maintaining communication standards and response expectations
• Order Support
• Support Shopify-related customer inquiries and order administration
• Investigate and resolve order-related issues
• Cook up coordination with Operations and Customer Service regarding shipping, fulfillment, and order exceptions
• Maintain accurate records related to customer orders and account activity

Minimum Qualifications

• Minimum 3 years of professional experience in customer service, sales support, account coordination, order administration, or a related business support role
• Experience working in a professional office environment supporting customers and internal teams
• Strong written and verbal communication skills
• Strong organizational and administrative skills
• Ability to manage multiple priorities and deadlines
• Attention to detail and accuracy in data entry and record maintenance
• Proficiency with Microsoft Office applications
• Professional customer-facing communication skills

Preferred Qualifications

• Associate's or Bachelor's degree in Business Administration or a related field
• Experience with ERP, CRM, or customer service ticketing systems
• Experience in support of sales operations or customer account administration
• Experience with Shopify or other e-commerce platforms

Pay

Salary Range: $48,000-$51,000 annually.