Customer Service Return Agent (IDrive)

About the role

You welcome all customers upon arrival and gather feedback to improve their future rental experience.
You ensure customers take all personal belongings, discreetly check vehicles for damage, and direct any issues to the appropriate channels.
You advise customers on rental charges and provide an accurate receipt, ensuring a clear and customer-focused process.
You identify and tag vehicles for maintenance or grounding and ensure they are moved to the correct location.
You work in various weather conditions and are willing to take on additional tasks to support business needs.

Responsibilities

• Welcome all customers upon arrival and gather feedback to improve their future rental experience
• Ensure customers take all personal belongings, discreetly check vehicles for damage, and direct any issues to the appropriate channels
• Advise customers on rental charges and provide an accurate receipt, ensuring a clear and customer-focused process
• Identify and tag vehicles for maintenance or grounding and ensure they are moved to the correct location
• Work in various weather conditions and are willing to take on additional tasks to support business needs

Requirements

• Have a high school diploma or GED
• At least 1 year of customer service experience
• Be at least 18 years old
• Hold a valid driver’s license with a clean driving record
• Be authorized to work in the United States without requiring sponsorship
• Possess basic computer navigation skills and be familiar with Microsoft Office applications
• Can work 40 hours per week, including day or evening shifts
• Open to travel (5-10%) and some of which may be by airplane

Qualifications

• Education & Experience: High school diploma or GED, 1 year of customer service experience
• Licenses & Authorization: Valid driver’s license, authorization to work in the United States
• Computer Skills: Basic computer navigation skills, familiarity with Microsoft Office applications
• Work Hours & Travel: 40 hours per week, flexible shifts, open to travel
• Uniform & Language: Willingness to wear a company uniform, speaking other languages is a plus

Skills

• Customer service skills
• Attention to detail
• Communication skills
• Problem-solving skills
• Adaptability

Benefits

• Comprehensive benefits package including healthcare coverage, life insurance, critical illness, hospital indemnity, pet insurance, and a 401k plan
• Paid time off and holidays
• Employee assistance program
• Exclusive employee rentals
• Uniform and weekly dry cleaning

Pay

$18 per hour

Schedule

Flexible hours, including day or evening shifts, with some travel required