Customer Service Return Agent
Job Description
About the role
At SIXT, you'll be the star of customer engagement and vehicle management! From greeting customers with a smile to ensuring our fleet runs smoothly, you'll be at the heart of creating top-notch rental experiences. Enjoy flexible hours, endless growth opportunities, and an hourly pay of $19.25.
YOUR ROLE AT SIXT
- Welcome all customers upon arrival, delivering a friendly and professional return experience that leaves a lasting impression
- Inspect rental vehicles for damage, fuel levels, and mileage, discreetly handling findings and directing issues to the appropriate channels
- Complete return transactions accurately and advise customers on final rental charges, ensuring a clear and customer-focused process
- Promote additional SIXT products and services where applicable, turning every return into a brand experience
- Identify and tag vehicles for maintenance and ensure they are moved to the correct location
- Work in various weather conditions and are willing to take on additional tasks to support business needs
Skills Matter
- You have a high school diploma or GED, at least 1 year of customer service experience, and ideally a background in sales, service, or hospitality
- You are at least 18 years old, hold a valid driver's license with a clean driving record, and are authorized to work in the United States without requiring sponsorship
- You possess basic computer navigation skills and are familiar with Microsoft Office applications
Work Hours & Travel
- You can work 40 hours per week, including day or evening shifts
- You are open to travel (5–10%), some of which may be by airplane
What We Offer
- Comprehensive Benefits Package
- Paid Time Off & Holidays
- Employee Assistance Program
- Exclusive Employee Rentals
Additional Information
About us: We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight.