Customer Service Return Agent
About the role
You welcome all customers upon arrival, delivering a friendly and professional return experience that leaves a lasting impression. You inspect rental vehicles for damage, fuel levels, and mileage, discreetly handling findings and directing issues to the appropriate channels. You complete return transactions accurately and advise customers on final rental charges, ensuring a clear and customer-focused process. You promote additional SIXT products and services where applicable, turning every return into a brand experience. You identify and tag vehicles for maintenance and ensure they are moved to the correct location. You work in various weather conditions and are willing to take on additional tasks to support business needs.
Responsibilities
- Welcome all customers upon arrival, delivering a friendly and professional return experience
- Inspect rental vehicles for damage, fuel levels, and mileage
- Complete return transactions accurately and advise customers on final rental charges
- Promote additional SIXT products and services
- Identify and tag vehicles for maintenance
- Work in various weather conditions and take on additional tasks
Requirements
- High school diploma or GED
- At least 1 year of customer service experience
- Background in sales, service, or hospitality
- At least 18 years old
- Valid driver's license with a clean driving record
- Authorized to work in the United States without requiring sponsorship
- Basic computer navigation skills and familiarity with Microsoft Office applications
- Flexible to work 40 hours per week, including day or evening shifts
- Open to travel (5–10%) and some travel by airplane
Qualifications
- Education: High school diploma or GED
- Experience: At least 1 year of customer service experience
- Licenses: Valid driver's license with a clean record
- Computer Skills: Basic computer navigation skills and familiarity with Microsoft Office applications
- Work Hours: Flexible, including day or evening shifts
- Travel: Open to travel (5–10%) and some travel by airplane
Skills
- Customer service
- Vehicle inspection
- Transaction accuracy
- Product promotion
- Maintenance identification
- Weather adaptability
Benefits
- Comprehensive benefits package including healthcare, life insurance, critical illness, hospital indemnity, pet insurance, and a 401k plan
- Paid time off and holidays
- Employee assistance program
- Exclusive employee rentals
- Uniform and weekly dry cleaning
Pay
$21.25 per hour
Schedule
Flexible, including day or evening shifts, with some travel by airplane