Customer Service Return Agent

About the role

You welcome all customers upon arrival, delivering a friendly and professional return experience that leaves a lasting impression.

You inspect rental vehicles for damage, fuel levels, and mileage, discreetly handling findings and directing issues to the appropriate channels.

You complete return transactions accurately and advise customers on final rental charges, ensuring a clear and customer-focused process.

You promote additional SIXT products and services where applicable, turning every return into a brand experience.

You identify and tag vehicles for maintenance and ensure they are moved to the correct location.

You work in various weather conditions and are willing to take on additional tasks to support business needs.

Responsibilities

• Welcome all customers upon arrival, delivering a friendly and professional return experience that leaves a lasting impression
• Inspect rental vehicles for damage, fuel levels, and mileage, discreetly handling findings and directing issues to the appropriate channels
• Complete return transactions accurately and advise customers on final rental charges, ensuring a clear and customer-focused process
• Promote additional SIXT products and services where applicable, turning every return into a brand experience
• ID and tag vehicles for maintenance and ensure they are moved to the correct location
• Work in various weather conditions and are willing to take on additional tasks to support business needs

Requirements

• Have a high school diploma or GED
• At least 1 year of customer service experience
• Background in sales, service, or hospitality is preferred
• Be at least 18 years old
• Hold a valid driver's license with a clean driving record
• Be authorized to work in the United States without requiring sponsorship
• Possess basic computer navigation skills and be familiar with Microsoft Office applications
• Can work 40 hours per week, including day or evening shifts
• Open to travel (5–10%) and some of which may be by airplane
• Willing to wear a company uniform
• Speaking other languages is a plus

Qualifications

• Education & Experience: High school diploma or GED, at least 1 year of customer service experience, and ideally a background in sales, service, or hospitality

Skills

• Customer service skills
• Attention to detail
• Computer navigation skills
• Communication skills
• Problem-solving skills

Benefits

• Comprehensive benefits package including healthcare coverage, life insurance, critical illness, hospital indemnity, pet insurance, and a 401k plan
• Paid time off and holidays
• Employee assistance program
• Exclusive employee rentals
• Uniform and weekly dry cleaning

Pay

$19 per hour

Schedule

40 hours per week, including day or evening shifts, and open to travel (5–10%)